This Privacy Policy sets out the policy of Acreage Pharms with respect to the way we obtain, use and disclose information about you including through our website at https://acreagepharms.ca/. 

This Privacy Policy applies to Acreage Pharms but not to other companies or organizations or websites to which Acreage Pharms is linked.

This Privacy Policy covers Personal Information collected and used by Acreage Pharms in relation to any of the following:

  • customers;
  • suppliers or prospective suppliers; 
  • independent contractors or any person who applies to become an employee or independent contractor;
  • employees, except where the use or disclosure is directly related to the relationship between us as employer and you as the employee and relates to an “employee record” about you as a present or past employee.

Your Consent

You consent to your Personal Information being used in accordance with this Privacy Policy by any one or more of the following:

  • by providing us with your personal information and contact information;
  • by visiting our website or participating in an online inquiry.

What is Personal Information?

Personal information means information that can identify an individual (for example, a person’s name, home address, home phone number or ID number). It also means information about an identifiable individual (for example, physical description or educational qualifications).

Personal Information does not include an “employee record”. An “employee record” is a record of personal information relating to the employment of the employee. This  includes health information and personal information relating to the:

  • engagement, training, disciplining of an employee,
  • resignation or termination of an employee;
  • terms and conditions of employment of an employee;
  • employee’s performance or conduct;
  • hours of employment, salary or wages;
  • personal and emergency contact details;
  • employee’s membership of professional or trade associations or trade union membership;
  • employee’s recreation, long service, sick, personal, maternity, paternity and other leave; and
  • employee’s taxation, banking and superannuation affairs.

Having said that, we treat the personal and health information of each of our employees with absolute confidentiality and strict controls are placed on who has access to such information. We will not disclose your employee records to any third party other than as permitted by law or this Privacy Policy without your prior consent. If a request is made in writing from a third party and you consent to disclosure, we will only confirm or deny information that they have already received from you.

What Personal Information do we collect from you?

The type of Personal Information collected by us may differ, depending on whether you are or would like to become a customer, supplier, employee or independent contractor. Generally, the type of Personal Information collected by us includes your name, address, telephone numbers, and email addresses.

From our employees and/or prospective employees, we collect several types of information, including, but not limited to, commencement dates, employment status, location, gender, bank account details, emergency contact details, qualifications, previous employment details, date of birth, where relevant visa and immigration information, information relating to performance and conduct.

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user.

How do we collect your Personal information?

We collect Personal Information in a number of ways, including:

  • from you when you make a general or specific telephone or online inquiry including but not limited to when you enter a competition or lodge a complaint;
  • from you when you provide us with such information to us via application forms, customer feedback forms, business cards, contracts or any other document provided by you to us;
  • from publicly available sources of information; and
  • from our own records.
  • Through our website we can obtain Personal Information if you send such information in an email or when you complete an online inquiry.

When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:

  • your internet protocol url address;
  • the date and time of your visit to our site;
  • the pages that you have accessed and the documents downloaded; and
  • the type of browser you were using.

Tracking technologies such as cookies may be used on our website to recognize a user’s browser each time that user visits our site and to track which pages the user visits whilst on our site and also to send Acreage Pharms advertisements to your internet protocol address. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies you may set your browser to refuse them. However, your use of our website may be affected.

Use of Information Collected

We will use your Personal Information for purposes that relate to the operation of our business and the provision of our services to you. These purposes generally include:

  • supplying our products and services to you;
  • providing quality assurance for our products and services;
  • responding to your inquiries and feedback regarding our business, our products and services;
  • monitoring the performance of our business;
  • for the management of our database; and
  • ensuring compliance with statutory obligations.

In relation to the Personal Information of customers, the purposes include the general purposes mentioned above and also include verifying, notifying and/or responding to you in relation to any inquiries and complaints.

Disclosure of Information 

Acreage Pharms may not use or disclose the information provided by you except under of the following circumstances:

  • As necessary to provide services or products you have ordered;
  • In other ways described in this Policy or to which you have otherwise consented;
  • In the aggregate with other information in such way so that your identity cannot reasonably be determined;
  • As necessary to maintain, safeguard and preserve all the rights of Acreage Pharms.

Security

We are committed to ensuring the security of your Personal Information and we will take all reasonable steps to protect this Information from misuse, interference, loss, unauthorized access, modification or disclosure, including: having a robust physical security of our premises and databases/records; taking measures to restrict access to personnel who need that information in order for us to be able to provide our products and services; and technological measures, such as computer passwords, data back-up, anti-virus software and firewalls.

We will take all reasonable steps to ensure your Personal Information is accurate and kept up-to-date and relevant for the purposes for which it may be used pursuant to this Privacy Policy.

Changes to our Privacy Policy

From time to time we may decide to amend or update this Privacy Policy. When this occurs, we will post the new version of the Privacy Policy on our website. We encourage you to periodically review this Privacy Policy so that you remain informed as to how we are protecting your Personal Information.

Contact Us

We welcome your questions and comments regarding this Privacy Policy. If you have any suggestions as to how we may improve our Privacy Policy, please contact us at: 

For General Inquiries:

Tel: 1-780-693-0149

Email: [email protected]

For Customer Service:

Tel: 1-780-693-0149 Ext. 1

Fax: 1-888-693-0150

Email: [email protected]